Frequently Asked Questions
FAQ
Welcome to Theresa Shuman JewelleryWhat are the shipping times ?
If the item is ready in stock, it will dispatched from our studio within 1-3 business days. We ship all our domestic & international orders via DHL Express, depends on your location, items should arrived within a week. For Made-To-Order pieces shipping may take 6-8 weeks includes the making time. We appreciate your patience.
Why for Made-To-Order pieces takes 6-8 weeks ?
As a Start-Up, holding gold & silver inventory is rough on our checking account. We will work on scaling up the inventory, in the mean time item will be handmade by Theresa Shuman and our craftsmen piece by piece. However if you have a sense of urgency contact us and we may try our best to accommodate your request.
Can I return or exchange my jewellery order ?
Since each and every piece of jewellery are all hand-crafted, for now I am afraid we do not accept returns & refunds, each item purchased is final sale. However, we wish you love our creation as much as we do, for exceptional reason please contact one of our customer care representatives at [email protected] to assist you.
If I purchase more than one item can I ship to multiple addresses ?
Yes, if you would like to ship your order in different addresses, please leave a note at checkout and we will try our best to assist your order.
Will I be charged with taxes on my purchase ?
It depends on where you live, relevant import taxes and duties taxes will be levied by the country of destination. We are not responsible for such charges. We do not collect any international duties at the time of purchase.
How may I check my Made-To-Order status ?
You may check the status of your order by contacting us at [email protected]
Can I track my shipped order ?
Once your order is shipped, you will receive an email with your tracking number from us.
How can I find out the size of the jewellery ?
All the sizes will be listed with the product, if there isn’t a size options, item are mostly free size. If you are unsure about the sizes please don’t hesitate to contact us at [email protected]
What materials does Theresa Shuman Jewellery use ?
We care about the quality of our product and we also want to work out the best price point for our customer. We know solid gold materials will indeed increase the price point by 100%. For us it is very important our designed jewellery are accessible, comfortable and also affordable. Thus, our jewelleries are made with 925 Sterling Sliver with a heavy coat of real gold plated on top. Very durable, allergy free, yet with an accessible price.
Theresa involves in every stage of the jewellery making process, from hand sketching each design, to CAD drawings, the sourcing of every gemstones and materials, to jewellery wax carving and making the jewellery. The whole process is meticulous. Simply an art form.
What type of packaging will I be receiving with order ?
Your jewellery will be place in a Theresa Shuman signature box, inside there is a high quality jewellery pouch to protect your jewellery, a warranty certificate and jewellery care instructions for the piece. All packaging materials are 100% hand-crafted.
May I enclose a personal message with my gift ?
Yes, for special gift we are delighted to make it perfect for you. You may leave a personal message in our note section at checkout and we will handwrite your message for you with our Theresa Shuman gift card.
